VIVI’S HOTEL

Hotel Policies Guest Conduct Policy Guests are expected to behave respectfully and responsibly toward hotel staff, other guests, and hotel property. Loud noise, abusive behaviour, fighting, or any activity that disturbs the comfort and peace of others is not permitted. Management reserves the right to take appropriate action where necessary. Smoking Policy Smoking is only permitted in designated smoking areas. Smoking is strictly prohibited in non-smoking rooms and other designated non-smoking areas. Guests may be charged a cleaning or restoration fee for smoking in prohibited areas or causing smoke-related damage. Hotel Property and Damage Policy Guests are responsible for taking proper care of hotel rooms, furniture, equipment, and other property. Any loss, damage, or breakage caused by a guest or their visitor may result in a charge for repair, replacement, or additional cleaning. Visitor Policy Guests may receive visitors in accordance with hotel rules and security requirements. Visitors must respect hotel regulations and the comfort of other guests. Guests are responsible for the conduct of their visitors, and management reserves the right to restrict access where safety or security concerns arise. Children and Family Policy Parents or guardians are responsible for the supervision, safety, and behaviour of children while on hotel premises. Children should not be left unattended in guest rooms, recreational areas, swimming pools, or other hotel facilities. Personal Belongings Policy Guests are responsible for the safekeeping of their personal belongings and valuables. Guests are encouraged to use available security facilities and avoid leaving valuable items unattended. Any lost or missing property should be reported to hotel management immediately. Health, Safety and Security Policy The safety and well-being of our guests, visitors, and staff are a priority. Guests must follow all hotel safety instructions, emergency procedures, and security requirements. Any suspicious activity, accident, hazard, or emergency should be reported to hotel staff immediately.