Sea View Haven

1. Purpose The purpose of this policy is to establish standards and guidelines for the smooth and effective operation of the hotel, promote professionalism among employees, ensure guest satisfaction, and maintain a safe, clean, and welcoming environment. 2. General Rules and Regulations All employees must comply with hotel rules, regulations, and management instructions. Employees must perform their duties responsibly, honestly, and professionally. All guests must be treated with courtesy, respect, and fairness. Hotel property, equipment, and facilities must be used responsibly. Any unusual incident, operational problem, or security concern must be reported to the appropriate supervisor. 3. Staff Conduct and Discipline Employees must report to work punctually and observe their assigned working hours. Staff must wear the approved uniform and maintain a neat, professional appearance. Employees must not engage in fighting, abusive language, harassment, discrimination, theft, fraud, or other forms of misconduct. Personal visitors are not permitted in restricted staff areas without authorization. Employees must not consume alcohol or illegal substances while on duty or report to work under their influence. Unauthorized absence, negligence, and refusal to perform legitimate work duties may result in disciplinary action in accordance with hotel procedures and applicable labour laws. 4. Customer Service Guests must receive prompt, courteous, and professional service at all times. Employees must communicate clearly and respectfully with guests. Guest complaints must be handled calmly and referred to the supervisor or management when necessary. Staff must not argue with guests or engage in behavior that damages the hotel's reputation. Guests must be provided with accurate information about hotel services, facilities, and charges. 5. Cleanliness and Hygiene All hotel areas, including guest rooms, bathrooms, reception, restaurants, kitchens, offices, and public spaces, must be kept clean and hygienic. Housekeeping staff must follow approved cleaning schedules and procedures. Employees must observe proper personal hygiene. Waste must be disposed of appropriately. Any pest infestation, unpleasant odor, plumbing problem, or sanitation concern must be reported promptly. 6. Safety and Security Employees must follow all hotel safety and security procedures. Fire extinguishers, alarms, emergency exits, and escape routes must remain accessible. Accidents, injuries, hazards, and suspicious activities must be reported immediately. Unauthorized persons must not be allowed into restricted areas. Hotel keys, access cards, and security information must be kept safe. Employees must cooperate during fire drills, emergencies, and security inspections.