Mekandi Riverside Resort

Cancellation Policy Guests who need to cancel a reservation should inform the hotel as early as possible. Depending on the hotel's terms and how close the cancellation is to the reservation date, a cancellation fee may apply. Some bookings may be non-refundable, while others may allow free cancellation within a specified period. Guests are encouraged to check the cancellation terms before making a reservation. Payment Policy Guests are expected to provide a valid method of payment when making a reservation or during their stay. The hotel may accept cash, mobile money, bank transfers, or approved debit and credit cards. Any additional charges, such as meals, laundry, room service, or other services, must be settled before departure. The hotel may also request a deposit or advance payment for certain bookings. Child Policy Children are welcome at the hotel, but the rules regarding children may vary according to their age. Parents or guardians are responsible for supervising children and ensuring their safety throughout the stay. Additional charges may apply when extra beds, meals, or other facilities are required. Children should not be left unattended in guest rooms or hotel facilities. Pet Policy Guests should inform the hotel in advance if they intend to bring a pet. Some hotels may not permit pets inside guest rooms or public areas, while others may allow them under specific conditions. Where pets are permitted, guests are responsible for keeping them under control and cleaning up after them. Any damage caused by a pet may be charged to the guest. Smoking Policy Smoking is only permitted in areas specifically designated by the hotel. Smoking may be prohibited inside guest rooms, corridors, restaurants, and other enclosed public areas. Guests who smoke in non-smoking areas may be charged a cleaning or damage fee. This policy helps maintain a clean, comfortable, and healthy environment for all guests and staff. Damage and Loss Policy Guests are responsible for taking proper care of hotel property during their stay. Any damage, breakage, or loss of hotel items caused by a guest may result in additional charges. Guests should report accidental damage to hotel management as soon as possible. The hotel may assess the cost of repairs or replacement and add the amount to the guest's bill. Visitor Policy Visitors are welcome at the hotel but may be required to register at the reception before accessing guest areas. For security reasons, visitors may be asked to provide identification and state the name or room number of the guest they are visiting. Visitors may not be permitted to stay overnight unless they are properly registered. Guests are responsible for the behaviour of their visitors while on hotel premises. Noise and Quiet Hours Policy Guests are expected to behave respectfully and avoid excessive noise that may disturb other guests. Loud music, shouting, parties, and other disruptive activities may be restricted, particularly during designated quiet hours. Guests who repeatedly disturb others may receive a warning from hotel management. This policy ensures that all guests can enjoy a peaceful and comfortable stay. Lost and Found Policy Any personal belongings found in hotel rooms or public areas will be handed over to the appropriate hotel department for safekeeping. Guests who believe they have left an item behind should contact the hotel as soon as possible and provide details of the missing item. Items will normally be kept for a specified period before being disposed of or handled according to the hotel's procedures. The hotel will make reasonable efforts to return identified belongings to their owners.