Heaven Gate Guest House

Identification & Registration Policy All arriving guests and long-term occupants must present a valid government-issued photo identification card (Ghana Card, Drivers License, or Voter ID) or an international passport upon registration. No-Smoking Policy Smoking, vaping, or using e-cigarettes is strictly prohibited inside all guest rooms, enclosed dining venues, and indoor common areas; designated outdoor smoking zones are provided on the property. Pet & Service Animal Policy Domestic pets of any kind are not permitted on hotel grounds, with exceptions granted exclusively for certified service assistance animals upon prior notice to management. Visitor & Common Area Access Policy Non-registered visitors must check in at the front reception desk and are restricted to public lobby and restaurant areas; room visits are permitted only until 10:00 PM. Noise & Anti-Disturbance Policy Loud audio systems, disruptive group activities, and unsanctioned private events are strictly prohibited across guest room corridors and leisure spaces to ensure a peaceful environment for all residents. Payment & Billing Method Policy All room charges, security deposits, and extra service billings must be settled in Ghanaian Cedis (GHS) using cash, major credit/debit cards, or verified local mobile money transfers (MoMo). Property Damage & Financial Liability Policy Guests assume full financial responsibility for any physical damage, loss, stained linens, or destruction caused to hotel property, room fittings, or amenities during their stay. Commercial Photography & Media Policy Taking photographs or recording video footage for commercial purposes, professional photoshoots, or broadcast media anywhere on property grounds is strictly prohibited without prior written authorization from hotel management.